Difficult Conversations : (Record no. 4351)

MARC details
000 -LEADER
fixed length control field 01664cam a2200217 i 4500
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20230214123324.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 151228s2016 mau 001 0 eng
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
ISBN 9781633690783
041 ## - LANGUAGE CODE
Language code of text/sound track or separate title eng
082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.4022
Item number HBR/D
100 ## - MAIN ENTRY--AUTHOR NAME
Personal name Harvard Business Review Press
245 00 - TITLE STATEMENT
Title Difficult Conversations :
Remainder of title Craft a Clear Message, Manage Emotions, Focus on a Solution /
Statement of responsibility, etc Harvard Business Review Press
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication Boston:
Name of publisher HBR Press,
Year of publication c2016.
300 ## - PHYSICAL DESCRIPTION
Number of Pages ix, 110p.
490 0# - SERIES STATEMENT
Series statement 20-Minute Manager Series
500 ## - GENERAL NOTE
General note Includes index.
505 0# - FORMATTED CONTENTS NOTE
Formatted contents note What makes a conversation difficult? -- Conflicting interests -- Different personal styles -- Lack of trust -- Different views of the facts -- Strong emotions -- Think it through -- Should you act? -- When you decide to have a difficult conversation -- Prepare for the difficult conversation -- Assess the facts and your assumptions -- Address the emotions -- Acknowledge you'e part of the problem -- Identify a range of positive outcomes -- Develop a strategy, not a script -- Conduct the conversation -- Acknowledge the other person -- Frame the problem -- Ask questions and listen -- Look for common ground -- Adapt and rebalance -- Establish commitments -- Follow through -- How did you do? -- Jot down your impressions -- Follow up in writing -- Keep your commitments -- Become a better communicator -- Reflect before you speak -- Connect with others -- Before you talk, listen -- Make your words count -- Establish a feedback loop -- Address problems head-on -- Learn more -- Sources -- Index.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical Term Business communication.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical Term Interpersonal communication.
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Koha item type Books
Holdings
Withdrawn status Lost status Damaged status Collection code Home library Current library Shelving location Date acquired Source of acquisition Purchase Price Bill number Full call number Accession Number Print Price Bill Date/Price effective from Koha item type
      Humanities Indian Institute of Technology Tirupati Indian Institute of Technology Tirupati General Stacks 12/02/2023   9295.00 BS/41797 658.4022 HBR/D 08557 13299.00 27/01/2023 Books