Unlocking Public Value : a New Model for Achieving High Performance in Public Service Organizations - Cole, Martin I.; Parston, Gregory (Hoboken, N.J. : John Wiley, 2006)
The public sector squeeze -- Zeroing in on outcomes -- Why is it so hard to measure public value? -- Defining value -- Measuring and analyzing public service value -- Driving results -- The key to unlocking public value.
Keywords: Government productivity -- Evaluation; Public administration